Return or exchange policy
(applicable only for shipped physical items).
- If your package was successfully received, but the items were to be defective, you must issue a complaint to our company in a period of no more than THREE DAYS after the package was received by sending quality pictures of the defective merchandise to the following e-mail:
- If the company acknowledges the reported defect we will send you a replacement immediately with no additional cost to you.
- If the company considers that the sent pictures don’t justify your complaint, you will be asked to send us the unused and unworn item(s) with original tags intact for further inspection to the following address:
Science Qube
11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
We will get in touch with you as soon as we receive the package.
- The shipping cost will be covered by the client.
- Once the company receives the package and confirms there is a defect in the item(s), it will reimburse the return shipping cost to the client and send a new item in its place.
- If the company receives the package and considers that the reported defect does not justify a return, the client will be notified that the claim wasn’t accepted. The client has to cover the shipping expenses if he/she wishes the item be shipped back to him/her.
- There will be no returns due to size change in apparel items. This is why we urge you to use the size charts provided on every item’s listing.
Please feel free to contact us with any question: